Andrea Houston Oak Park, IL 60302 +1 319 229 4229 | andrea.houston@mail.com Professional Summary Compassionate and experienced human services professional specializing in psychosocial rehabilitation, case management, and crisis intervention. Demonstrates expertise in conflict resolution, motivational interviewing, and client advocacy. Adept at leading educational and skill-building programs, creating individualized care plans, and fostering positive outcomes for diverse populations. Seeking to leverage skills and experience to support individual growth and community well-being. Core Competencies • Conflict Management & Crisis Intervention • Psychosocial Rehabilitation & Behavioral Health • Applied Behavior Analysis (ABA) • Client Advocacy & Resource Coordination • Motivational Interviewing & Trauma-Informed Care • Case Management & Care Plan Development • Technology Integration for Service Delivery • HIPAA Compliance & Insurance Verification • Data Collection, Analysis & Reporting Professional Experience Psychosocial Rehabilitation Counselor Association House of Chicago — Chicago, IL 2023 – Present • Facilitate individual and group sessions on socialization, financial literacy, symptom management, and independent living skills. • Develop interactive tools like the Independent Living Jeopardy game to enhance engagement and learning. • Tailor interventions to individual treatment plans, updating as needed. • Utilize care coordination platforms to monitor and document client progress effectively. Family Coordinator / Behavior Technician / Mobile Crisis Elevate CCBHC — Waterloo, IA 2020 – 2023 • Provided crisis intervention, behavioral strategies, and comprehensive care planning for families. • Conducted home visits, administered medications, and developed individualized crisis plans. • Collaborated with multidisciplinary teams to ensure compliance with HIPAA standards and documentation protocols. Case Manager Cedar Valley Angels — Waterloo, IA 2018 – 2020 • Supported families experiencing homelessness and domestic violence through resource allocation and advocacy. • Managed a caseload of foster families, achieving 85% goal attainment within three months. • Acted as a liaison between clients, volunteers, and child welfare organizations. Youth Development Professional Boys & Girls Clubs of the Cedar Valley — Waterloo, IA 2022 – 2022 • Led targeted programs for high school students, fostering social and intellectual diversity. • Maintained a culture of respect and inclusion while implementing discipline policies effectively. Advocacy Coordinator Miracle Life Center — Waterloo, IA 2003 – 2018 • Provided housing solutions and managed care plans for displaced families. • Referred clients to appropriate community service agencies for long-term support. Education High School Diploma California Charter Academy — Phelan, CA | 2005 Certifications & Training • BLS Certification • Trauma-Informed Care • 40-Hour Domestic Violence Training • Mental Health First Aid Technical Skills • Care Coordination Tools: DocuSign, eClinicalWorks, CareLogic • Data Management: SPSS, Microsoft Excel, Google Sheets • Crisis Management Platforms: Crisis Prevention Institute (CPI) Tools • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)