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Case Management Certified Recovery Support Specialist (CRSS) Nonprofit Other Behavioral Health Positions Full time

I am a compassionate and experienced human services professional specializing in psychosocial rehabilitation, case management, and crisis intervention. I demonstrate expertise in conflict resolution, motivational interviewing, and client advocacy. I am adept at leading educational and skill-building programs, creating individualized care plans, and fostering positive outcomes for diverse populations. I am seeking to leverage my skills and experience to support individual growth and community well-being.

Skills

  • Conflict Management & Crisis Intervention
  • Psychosocial Rehabilitation & Behavioral Health
  • Applied Behavior Analysis (ABA)
  • Client Advocacy & Resource Coordination
  • Motivational Interviewing & Trauma-Informed Care
  • Case Management & Care Plan Development
  • Technology Integration for Service Delivery
  • HIPAA Compliance & Insurance Verification
  • Data Collection, Analysis & Reporting

Licenses and certifications

  • BLS Certification
  • Trauma-Informed Care
  • 40-Hour Domestic Violence Training
  • Mental Health First Aid

Awards and achievements

Work Experience

Psychosocial Rehabilitation Counselor
Association House of Chicago Jan 2023 - Nov 2025
  • Facilitate individual and group sessions on socialization, financial literacy, symptom management, and independent living skills.
  • Develop interactive tools like the Independent Living Jeopardy game to enhance engagement and learning.
  • Tailor interventions to individual treatment plans, updating as needed.
  • Utilize care coordination platforms to monitor and document client progress effectively.
Family Coordinator / Behavior Technician / Mobile Crisis
Elevate CCBHC Jan 2020 - Jan 2023
  • Provided crisis intervention, behavioral strategies, and comprehensive care planning for families.
  • Conducted home visits, administered medications, and developed individualized crisis plans.
  • Collaborated with multidisciplinary teams to ensure compliance with HIPAA standards and documentation protocols.
Case Manager
Cedar Valley Angels Jan 2018 - Jan 2020
  • Supported families experiencing homelessness and domestic violence through resource allocation and advocacy.
  • Managed a caseload of foster families, achieving 85% goal attainment within three months.
  • Acted as a liaison between clients, volunteers, and child welfare organizations.
Youth Development Professional
Boys & Girls Clubs of the Cedar Valley Jan 2022 - Dec 2022
  • Led targeted programs for high school students, fostering social and intellectual diversity.
  • Maintained a culture of respect and inclusion while implementing discipline policies effectively.
Advocacy Coordinator
Miracle Life Center Jan 2003 - Jan 2018
  • Provided housing solutions and managed care plans for displaced families.
  • Referred clients to appropriate community service agencies for long-term support.

Education

High School Diploma
California Charter Academy - Jan 2005