Julisiana Olivarez
I am a recent graduate of the Certified Recovery Support Specialist training program at Southern Illinois University School of Medicine. With a strong background in customer service, management, and a passion for helping individuals in recovery, I bring a unique blend of skills and experiences to support others on their journey to wellness. I am dedicated, compassionate, and possess excellent communication and problem-solving abilities, making me a valuable asset in any recovery support role.
Skills
- Customer Service
- Problem-solving skills
- Hospitality services
- Time Management
- Oral and written communications
- Active and Empathetic Listening Skills
- Administrative Skills
- Professional Documentation
- Training and mentoring
- Conflict Management
- Safety and security procedures
- Information Protection
Licenses and certifications
- Certified Recovery Support Specialist (In Progress)
Awards and achievements
- Dean's List - Delta College
- Vice President's List - Delta College
- Michigan Promise Award Scholarship Recipient - Delta College
Work Experience
- Check guests in and out - Provide exceptional communication skills and personalized service - Resolve guest issues promptly, resulting in positive feedback and return visits - Collaborate with housekeeping staff to maintain cleanliness standards - Maintain accurate records of guest information, payments, and reservations - Assist guests with local attractions, dining options, and transportation services - Handle incoming calls professionally and direct inquiries to appropriate personnel - Ensure compliance with hotel policies and procedures - Mentor new hires and make reservations for guests