I am a Client Service Professional with a diverse background in mental health and social work advocacy, aiming to raise awareness for underrepresented populations and advocate for increased healthcare funding. I have a proven track record of prioritizing client satisfaction, effective case management, and attention to detail. My dynamic problem-solving skills and strong communication abilities enable me to excel in fast-paced environments while ensuring compliance and program effectiveness.
- Provided accurate information on Social Security benefits and programs to clients - Stayed updated on regulations and policies, informing customers of changes - Resolved complex cases with tailored solutions, ensuring client satisfaction - Collaborated with Federal/State agencies for effective communication - Maintained detailed client information for efficient processing - Managed Retirement, Disability, and SSI post-entitlement and Medicare workloads
- Delivered exceptional customer service and resolved inquiries promptly - Documented interactions and tracked progress using CRM systems - Educated customers on products and services, guiding them through processes - Ensured compliance with regulatory guidelines and company policies