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Case Management Entry Level Other Behavioral Health Positions Full time

I am a Client Service Professional with a diverse background in mental health and social work advocacy, aiming to raise awareness for underrepresented populations and advocate for increased healthcare funding. I have a proven track record of prioritizing client satisfaction, effective case management, and attention to detail. My dynamic problem-solving skills and strong communication abilities enable me to excel in fast-paced environments while ensuring compliance and program effectiveness.


  • Client Case Management
  • State & Federal Agency Relations
  • Community Engagement
  • Relationship Building
  • Documentation & Confidentiality
  • Report Generation
  • Mental Health Advocacy
  • Regulatory Compliance
  • Communication Skills

Licenses and certifications

  • Certificate in Child Advocacy
  • Certificate in Sexual Assault Victim Advocacy

Awards and achievements

  • Neurofibromatosis Midwest - Washington D.C. Advocacy Trip (2019 - Present): Youth mentor advocating for funding for neurofibromatosis research
  • Children Brain Tumor Foundation - Washington D.C. Advocacy Trip (2012 - Present): Advocate for insurance eligibility and educational opportunities for children with cancer

Work Experience

Customer Service Representative (GS-0962/5)
Social Security Administration - Chicago, IL Feb 2022 - Feb 2024

- Provided accurate information on Social Security benefits and programs to clients - Stayed updated on regulations and policies, informing customers of changes - Resolved complex cases with tailored solutions, ensuring client satisfaction - Collaborated with Federal/State agencies for effective communication - Maintained detailed client information for efficient processing - Managed Retirement, Disability, and SSI post-entitlement and Medicare workloads

Customer Service Agent
Enova International - Remote Dec 2020 - Jan 2022

- Delivered exceptional customer service and resolved inquiries promptly - Documented interactions and tracked progress using CRM systems - Educated customers on products and services, guiding them through processes - Ensured compliance with regulatory guidelines and company policies


Bachelor of Arts (BA), Psychology
University of Illinois Springfield - Present
Associate of Applied Science (AAS), Psychology
South Suburban College - Present