Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.
Job Scope: This role involves providing administrative support to psychiatric providers in a community behavioral health setting. Clinical administrative assistants review and respond to incoming voicemail, faxes, and electronic communications relating to prescription refill requests, lab results, and prior authorizations. This role involves communication with pharmacies, other providers, clients, etc. as needed. This position also provides backup coverage for client service representatives, which includes greeting clients and visitors who enter the lobby, answering and routing incoming calls, appointment scheduling for psychiatric providers, accepting payments for client accounts.
Primary Responsibilities:
- Review, document, and respond to incoming prescriber phone calls, fax, and other electronic communications, including medication requests, prior authorizations, and client concerns.
- Facilitate communication between clients, physicians, and outside providers for administrative matters and medication concerns.
- Assist clients to problem solve issues of medication access, including providing case management as needed to resolve pharmacy and/or insurance barriers.
- Prepare clinical forms and letters under physician direction and coordinate with medical records staff as needed to facilitate release of records.
- Complete registration process in e-prescribing system for new clients receiving medication services.
- Scheduling for psychiatric providers
- Use electronic client management system to schedule clients for follow-up appointments with psychiatric providers at prescribed intervals.
- Provide outgoing reminder calls one business day prior to all medication management appointments and two days prior to psychiatric evaluations.
- In the event of physician unscheduled absences, contact scheduled clients and reschedule psychiatry appointments.
- Maintain cancellation list and contact with last-minute availability.
- Provide coverage for Client Services Representatives at Elk Grove Village and Schaumburg Township locations.
- When providing front desk coverage, complete check-in process for clients arriving on-site for appointments.
- Greet clients when they enter the lobby.
- Notify client of account balance or fee for service, if applicable. Collect payment and provide receipt, entering any cash payments immediately.
- Notify provider of client’s arrival via electronic recordkeeping systems
- Other duties as requested by the Supervisor or Deputy Director
Education and Experience
- High School Diploma
- Associates degree preferred
- Minimum two years of experience in a medical office environment.
Kenneth Young Center is an Equal Opportunity Employer
About Kenneth Young Center
We partner with communities to support people of all ages to navigate life’s challenges through personalized prevention, intervention, treatment, and recovery.
Kenneth Young Center is a 501(c)(3) not-for-profit fostering healthier communities through:
- Counseling for adults, children, families
- Assessment, stabilization, linkage for adults/children in psychiatric crisis
- Treatment, support, and recovery services for those with serious mental illness
- Service coordination and in-home services for older adults
- Substance use prevention and recovery
- Alcohol, drug, and pregnancy prevention programs for youth
- LGBTQ+ Center for youth and young adults
- Volunteer opportunities
We are accredited by the Joint Commission, a nationally respected body with stringent standards of excellence in healthcare.