• Manages day-to-day operational issues across crisis services on assigned shift.

• Leads shift meetings, assigns tasks to staff on shift, and ensures tasks are completed and meet quality and compliance standards.

• Provides clinical support and administrative supervision to crisis services staff on shift.
• Supervises and participates in the work of staff responsible for providing clinical and case management services.

• Manages staffing schedule, ensures adequate staffing for crisis situations on shift.

• Trains and provides feedback on performance to new and existing staff.

• Responds to escalated client concerns on shift and is available to respond to client/customers as needed.

•  Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.  Collaborates with crisis leadership team to evaluate staff performance, review incident reports.

•  Collaborates with other supervisory staff to support integration of client's services. 

•  Keeps up to date on billing changes that may impact service delivery.

•  Participates in emergency response activities as assigned.  

• Maintains required training, licensure and/or certification.

•  Maintains confidentiality of privileged information and adheres to patient privacy laws.  

• Demonstrates sensitivity and understanding of other ethnic groups and cultures.

Completion of a master’s degree in Psychology, Social Work, or a related field and three years of behavioral health experience which included progressive responsibility acting as a lead worker; or an equivalent combination of training and experience.