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Director of Outpatient Services

Kenneth Young Center
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Licensed Professional Management Nonprofit Full time
Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.   

Ken­neth Young Cen­ter offers a robust ben­e­fit pack­age that is high­ly com­pet­i­tive to the mar­ket and offers all full-time employ­ees the following: 
  • 403(b) plan with orga­ni­za­tion­al matching   
  • Medical Insurance (Blue Cross and Blue Shield of Illi­nois - BCBS) 
  • Den­tal (BCBS), and Vision Insur­ance (BCBS) with low employee premiums  
  • Long Term and Short Term Dis­abil­i­ty (BCBS), no cost to employee     
  • Flex­i­ble Spend­ing Account (with annu­al rollover)  
  • Basic life insur­ance (50k) paid for by the organization and option for addi­tion­al vol­un­tary cov­er­age for self, spouse, or depen­dents (BCBS)   
  • Incentive program with potential for quarterly bonuses  
  • Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)  
  • Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)  
To fur­ther pro­mote an active and healthy work/ life bal­ance, KYC also offers a gen­er­ous amount of paid time off and staff holidays.  
  • 4 weeks of Paid Time Off (With increas­es based on seniority) 
  • 8 Paid Orga­ni­za­­­tion-Wide Hol­i­days
  • 3 Per­son­al Float­ing Hol­i­days annually

Job Scope: The Department Director of Behavioral health Outpatient Services provides operational leadership, vision, and accountability in function, financial solvency, analysis, direction, and evaluation of departmental services including Intake and Assessment, Substance use, prevention and recovery services (SUPR), Adult outpatient, Child and Adolescent outpatient, Behavioral support, Medical Case Management, and Mobile Crisis Response services. This role is a member of the Leadership Team and under the VP of Programs will develop and execute decisions that direct the strategic goals of the division and department to align with agency strategic goals and mission. The Director is responsible for oversight of departmental behavioral health contracts and grants management and establishes collaborative relationships with outside state and local agencies to better KYC clients. The Behavioral Health Outpatient Director will ensure that the program operates within the mission and philosophy of the organization to serve and facilitate the comprehensive behavioral health needs of the individuals and families in our community.

Responsibilities   
  • Program development, implementation and evaluation: oversee the end-to-end operational lifecycle of clinical programs including development, implementation, and evaluation and continuous process improvement. With Executive Leadership develop KPI’s for the division.
  • Responsible for ensuring programs are aligned with organizational goals and deliver measurable improvements in client outcomes and care efficiency. Ensure productivity and documentation standards are met.
  • Develop overall program goals, create programmatic and administrative policies and procedures, and oversee operations of all programs in the Behavioral Health Outpatient Department  
  • Provide strategic guidance to departments, oversee daily operations, solve problems, and assign tasks. Conduct interviews, make hiring decisions, handle performance evaluations, disciplinary discussions and terminations. Actively work with HR and Senior Leadership on issues that may require termination or risk to KYC.
  • Lead, mentor and motivate reporting managers including Deputy Directors, managers and professionals to achieve departmental goals. Ensure communication through reporting relationships so that departmental staff feel informed and heard. Evaluate and counsel team members on their performance to promote growth and excellence.
  • Identify best practices and process improvements to achieve strategic planning goals’ administrative cost savings and growth strategies. 
  • Plan and develop educational training for departments including job specific training and new business processes, in partnership with Deputy Directors, managers, and HR.
  • Participate in planning and implementation of grant programs, including grant research, grant writing, grant program design and implementation, and/or compliance and grant reporting
  • Direct and assure that all programs that are grant funded are meeting grant deliverables and participate in all funder meetings that monitor program goals
  • Coordinate communication with city/township, state and federal agencies and outside agencies involved with agency clients. 
  • Conduct regular planning, evaluation and operational meetings with deputy directors
  • Responsible for administrative supervision and compliance and deliverables for Kenneth Young Centers IHPA contract. Participate in IHPA client staffing, monthly calls and IHPA trainings
  • Other duties as assigned
Education and Experience
  • Masters or doctorate degree from an accredited university in psychology, social work-related discipline, healthcare management or related field or combination of relevant experience and education is required.
  • Licensed to practice independently in the State of Illinois; meet LPHA guidelines in IL Rule 132/140 Administrative Code
  • Minimum of 5-7 years’ experience providing clinical services to youth and adults in a community-based setting overseeing and managing operational functions data analytics or revenue cycle management.
  • Minimum of 5-7 years’ experience providing post masters clinical supervision
Schedule
  • Full Time, Exempt, 37.5 hours per week
  • Must be prepared to work a flexible schedule in response to the needs of the organization, including evenings and weekends
 Kenneth Young Center is an Equal Opportunity Employer
About Kenneth Young Center

We part­ner with com­mu­ni­ties to sup­port peo­ple of all ages to nav­i­gate life’s chal­lenges through per­son­al­ized pre­ven­tion, inter­ven­tion, treat­ment, and recovery.

Ken­neth Young Cen­ter is a 501(c)(3) not-for-prof­it fos­ter­ing health­i­er com­mu­ni­ties through: 

  • Coun­sel­ing for adults, chil­dren, families
  • Assess­ment, sta­bi­liza­tion, link­age for adults/​children in psy­chi­atric crisis
  • Treat­ment, sup­port, and recov­ery ser­vices for those with seri­ous men­tal illness
  • Ser­vice coor­di­na­tion and in-home ser­vices for old­er adults
  • Sub­stance use pre­ven­tion and recovery
  • Alco­hol, drug, and preg­nan­cy pre­ven­tion pro­grams for youth
  • LGBTQ+ Cen­ter for youth and young adults
  • Vol­un­teer opportunities

We are accred­it­ed by the Joint Com­mis­sion, a nation­al­ly respect­ed body with strin­gent stan­dards of excel­lence in healthcare.

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